Terms of sale

1. Who we are

Le Cellier Privé is the trading name of Frédéric Le Foll, sole trader (micro-entreprise), SIRET 131 903 742 00016, 12 avenue Théophile Gautier, 75016 Paris, France. Contact: contact@lecellierprive.com. VAT not applicable, article 293 B of the French General Tax Code.

2. Our services

Le Cellier Privé is a cellar advisory service. We do not sell, store or ship any alcoholic drinks. The wines we recommend are bought from independent merchants, under their own terms of sale; we are not a party to those purchases.

• The diagnostic: a free online questionnaire, with no order.
• The Cellar Book: a personal PDF document composed from your diagnostic answers (twenty to thirty wines, quantities, observed prices, drinking windows, buying calendar). Price: €29, one-off payment.
• The Private Cellar: a subscription including your Cellar Book, access to the “My Cellar” online space and personal buying advice. Price: €14.90 a month or €149 a year.

Wine prices given in our advice are observed on a stated date; they may change, and availability at merchants is not guaranteed. Some links to merchants may earn us a commission; they are labelled as such and do not influence our choices.

3. Adults only

Our services are for people aged 18 or over, living in France. By ordering, you confirm that you are 18 or older.

4. Ordering

You choose your service, give your first name and email address, accept these terms and pay online. The contract is concluded when payment is confirmed; you then receive a confirmation email and a receipt. For the Cellar Book, your diagnostic answers are attached to your order.

5. Prices and payment

Prices are in euros, all taxes included (VAT not applicable, article 293 B of the French General Tax Code). Payment is by card through Stripe, a secure payment provider; we never have access to your bank details. The Private Cellar subscription is charged at the start of each period (month or year).

6. Timescales

The Cellar Book is sent to you by email, as a PDF, within 5 working days of payment and receipt of your diagnostic answers. For the Private Cellar, the invitation to your “My Cellar” space is sent within 5 working days of payment, and your Cellar Book within the same period from receipt of your answers. If there is a delay, write to us: if the deadline is still not met after a reminder, you may cancel and be refunded.

7. Right of withdrawal

Cellar Book. The Cellar Book is digital content made to your specifications. Under article L221-28 (3° and 13°) of the French Consumer Code, the right of withdrawal does not apply: when ordering, you expressly ask for the Cellar Book to be composed and delivered without waiting, and you waive your right of withdrawal.

Private Cellar. You have 14 days from subscribing to withdraw, without giving a reason. If you asked for the service to start during this period, you remain liable for an amount proportionate to the service provided until your withdrawal (article L221-25). The included Cellar Book, made-to-measure digital content, is no longer refundable once delivered; its value is €29. To withdraw, send us a clear statement by email, or the form below. You are refunded within 14 days, using the same means of payment.

8. Duration and cancellation of the subscription

The monthly subscription has a minimum term of three months, because it includes the Cellar Book, delivered at the start; it then renews automatically every month. The annual subscription renews every year. You can ask to cancel at any time, in one click from your subscription management link or by email; cancellation takes effect at the end of the period already paid, and at the earliest at the end of the third month for the monthly subscription (a cancellation requested earlier takes effect on that date), with no pro-rata refund, and you keep access until then. For the annual subscription, we remind you by email, between three months and one month before the renewal date, that you may choose not to renew (article L215-1). You can also ask for your subscription to be paused temporarily.

When the subscription ends, your “My Cellar” space and its data are deleted within three months; before then you can ask for a copy of your cellar (see the privacy page).

9. Gift cards

A gift card entitles the person it is given to either to the Cellar Book (€29) or to one year of the Private Cellar on the annual plan (€149). Both buyer and recipient must be 18 or over.

• Delivery. After payment, the card is emailed to the buyer as a PDF, with a personal code. It shows the recipient's first name and, where applicable, the short message entered by the buyer.
• Validity. The code is valid for one year from purchase and can be used once, when ordering on the website. It cannot be exchanged or refunded in cash, and no change is given. If it is lost, we will send it again to the buyer's address.
• Withdrawal. The buyer has 14 days from purchase to withdraw, as long as the code has not been used; they are then refunded within 14 days, by the same means of payment, and the code is deactivated. Once the code has been used, the rules of article 7 apply to the service ordered by the recipient.
• Gifted Private Cellar. The gifted subscription lasts one year and ends on its own, with no charge. The recipient may, if they wish, extend it at their own expense from their management page.

10. Our commitments and their limits

We take the greatest care over our advice: this is an obligation of means. Taste remains personal, drinking windows are estimates, and how a wine develops also depends on how it is stored. We are not responsible for the products, prices, deliveries or after-sales service of the merchants you buy from.

11. Personal use

Your Cellar Book and our content are for your personal use only; they may not be resold or distributed.

12. Personal data

Your data is processed as described on the privacy page.

13. Complaints and mediation

For any complaint, please first write to contact@lecellierprive.com. In accordance with the provisions of the French Consumer Code on the consumer dispute mediation process, after contacting us and if our answer does not satisfy you, you may refer the matter free of charge to a consumer mediation procedure with:

CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

14. Governing law

These terms are governed by French law. Any dispute falls within the jurisdiction of the competent courts under the rules applicable to consumers.